Anger, frustration and disappointment have continued to trail flight operations in Nigeria as passengers expressed rage at some nation’s airports.
The development was triggered by the current scarcity of aviation fuel which has disrupted flight schedule by domestic airlines.
Reports from across the country showed that some passengers became violent in some nation’s airports over delayed and cancelled flights.
Following reports of passengers’ rage, the Nigerian Civil Aviation Authority (NCAA) has pacified all those who are experiencing the attendant flight delays and cancellations arising from the scarcity of Aviation fuel to exercise restraint.
The regulatory authority which disclosed that the Federal Government of Nigeria is already engaging all the stakeholders involved with the procurement and distribution of aviation fuel to ensure availability in earnest confirmed that in some cases, irate passengers resorted to wanton destruction of certain facilities at the airports.
Spokesman of the authority, Mr. Sam Adurogboye said, “The Regulatory Authority agrees absolutely with the passengers that the conditions of carriage on their tickets must be upheld by the operating airlines. In other words, it is our statutory responsibility to ensure that passengers derive value for their money.
“In addition, NCAA is well primed to ensure that all aggrieved passengers’ complaints are professionally handled by our Consumer Protection Officers. These include flight cancellations, delays, missing baggage, denied boarding etc.
“However, the Authority wishes to inform all passengers that it is well aware of the prevailing scarcity of Jet A1 which has inevitably led to flight cancellations and delays by the airlines”.
The NCAA urged airlines to inform passengers of any development concerning their flights well ahead of time.
The authority stated further that it had also “taken cognizance of concerted efforts being made by the airlines to ensure that all passengers are ferried without any hitches”.
It said, “All passengers are therefore enjoined to exercise caution while expressing their grievances as the airlines are grappling with the challenges thrown up by the non- availability of Jet A1.
“On the other hand, the airline operators must ensure they adhere strictly to the Standard and Recommended Practices (SARPs) in their operations”.